OA Corner: Patient complaints (Part 1)

*by Sue Deal FBDO R* **Hopefully patient complaints will not happen often, but when they do, it is vital to deal with them in an effective way.** This ensures the problem can be resolved as quickly and satisfactorily as possible – and any negative experience can be turned into a positive experience for the patient and a learning experience for the practice team. But first, it is important to understand some points of law, and consumer rights. This article refers to UK law: you need to look into the law in your own country.



هذه الصفحة متاحة فقط لأعضاء الرابطة الدولية لأخصائيي البصريات (IOA). من أجل مشاهدة المقال كاملاً، يرجى تسجيل الدخول أو التسجيل.