OA Corner: Communication

**In this month's article, we will be looking at how communication skills can be used to maximise successful patient encounters.** Firstly, take a few minutes to think how a patient might be feeling when they visit your practice for an eye examination. Some people may be feeling excited about having an eye exam and choosing new spectacles. Others may be feeling anxious or nervous; for example, they might be worried about their vision and what might be found during the eye examination.