*by Sue Deal FBDO R*
**Hopefully patient complaints will not happen often, but when they do, it is vital to deal with them in an effective way.**
This ensures the problem can be resolved as quickly and satisfactorily as possible – and any negative experience can be turned into a positive experience for the patient and a learning experience for the practice team. But first, it is important to understand some points of law, and consumer rights. This article refers to UK law: you need to look into the law in your own country.
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